Quora • 22nd July 2026

How can a small business use an AI agent to handle customer health or nutrition inquiries without losing the human touch that builds trust?

Small businesses can use AI agents to answer routine questions, organize information, and improve response times while preserving human trust through clear escalation, empathy, and personal follow-up.

Quora • 22nd July 2026

Will AI wipe out white collar workers?

AI is more likely to reshape white-collar work than eliminate it entirely. The greatest impact will fall on repetitive tasks, while judgment, trust, communication, and human oversight remain essential.

LinkedIn • 22nd July 2026

LinkedIn Post

Why modern AI communication systems need identity resolution—not just speaker recognition—to improve routing, trust, and decision-making.

Google Books • 22nd July 2026

The Right Person Problem

The Right Person Problem examines a central challenge in outbound communication: how systems determine whether they have reached the intended person.Derek Allan Boman, founder of ChannelRoute AI, explores identity uncertainty, call intelligence, live-human detection, speaker recognition, low-latency voice intelligence, and the future of AI-assisted communication workflows.This short book introduces the problem at a practical level without disclosing implementation details.

The Right Person Prob...

LinkedIn • 22nd July 2026

LinkedIn Post

Why speaker recognition alone is not enough, and how identity resolution can improve AI-assisted communication systems.

ResearchGate • 22nd July 2026

(PDF) ChannelRoute AI and Patent-Based Call Intelligence Systems

An overview of the concepts behind ChannelRoute AI, including communication systems, live-human detection, identity resolution, speaker recognition, and patent-backed approaches to improving outbound communications.

Medium • 4th July 2026

Stop Building Better Robots

I think we’re solving the wrong problem.After years working in sales and communication technology, I’ve noticed something.Businesses rarely lose deals because a salesperson couldn’t talk.They lose deals because their process falls apart.The lead sits too long.Nobody follows up.Someone calls at the wrong time.The customer gets bounced around.People work hard, but the system keeps getting in their way.The answer lately has been simple: throw more AI at it.Another chatbot.Another workflow.Another d...

Medium • 3rd July 2026

Sales Doesn’t Have an AI Problem. It Has a Friction Problem.

A lot of companies think they need more AI.Maybe they do.But usually, that is not the first problem.The first problem is that the sales process is already full of friction before AI ever touches it.Leads come in, then sit too long.Someone follows up, but too late.A prospect gives a buying signal, but nobody catches it.A salesperson spends time chasing the wrong person.The CRM says one thing. The call notes say another. The inbox has part of the story. The actual conversation is somewhere else en...

Derek Allan Boman – AI Systems & ChannelRoute AI • 12th June 2026

Designing Low-Latency Human Detection for Outbound Call Workflows

Outbound calling systems do not become useful merely by placing more calls. The harder engineering problem is determining what happened on each communication channel and presenting the right connection to a human operator without unnecessary delay.
A call may encounter ringing, silence, voicemail, an automated menu, a wrong party, background noise, or a live person. A practical system must interpret those outcomes, preserve a useful connection when one exists, and give the operator enough contex...