https://derekboman.journoportfolio.comRSS Feed for Derek Allan BomanenWed, 22 Jul 2026 00:00:00 +0100https://www.quora.com/How-do-call-center-scripts-affect-the-quality-of-customer-service-and-why-dont-they-adapt-to-more-complex-questions/answer/Derek-Allan-BomanScripts improve consistency when questions are predictable, but they become restrictive when customers present unusual or complex problems. Strong service requires giving employees enough context and authority to move beyond the script when judgment is necessary.Wed, 22 Jul 2026 00:00:00 +0100https://www.quora.com/How-do-call-center-scripts-affect-the-quality-of-customer-service-and-why-dont-they-adapt-to-more-complex-questions/answer/Derek-Allan-Bomanhttps://www.quora.com/When-a-platform-uses-AI-to-rank-suppress-label-recommend-or-enforce-content-is-the-model-merely-producing-a-signal-or-is-it-participating-in-authority/answer/Derek-Allan-BomanAn AI system is no longer merely producing a neutral signal when its output determines what people can see, publish, appeal, or challenge. At that point, transparency, auditability, accountability, and meaningful human review become essential.Wed, 22 Jul 2026 00:00:00 +0100https://www.quora.com/When-a-platform-uses-AI-to-rank-suppress-label-recommend-or-enforce-content-is-the-model-merely-producing-a-signal-or-is-it-participating-in-authority/answer/Derek-Allan-Bomanhttps://www.quora.com/How-should-I-introduce-an-AI-assistant-into-my-workflow/answer/Derek-Allan-BomanBegin with one repetitive, clearly defined problem rather than trying to automate an entire operation. Measure whether the assistant saves time, reduces errors, or improves consistency before expanding it into additional workflows.Wed, 22 Jul 2026 00:00:00 +0100https://www.quora.com/How-should-I-introduce-an-AI-assistant-into-my-workflow/answer/Derek-Allan-Bomanhttps://www.linkedin.com/pulse/better-workflows-beat-ai-derek-boman-bsflc/The most advanced AI system cannot compensate for a broken workflow. Businesses often gain more by improving how information moves, decisions are made, and people collaborate than by simply adding a more powerful model.Wed, 22 Jul 2026 00:00:00 +0100https://www.linkedin.com/pulse/better-workflows-beat-ai-derek-boman-bsflc/https://www.quora.com/How-can-a-small-business-use-an-AI-agent-to-handle-customer-health-or-nutrition-inquiries-without-losing-the-human-touch-that-builds-trust/answer/Derek-Allan-BomanSmall businesses can use AI agents to answer routine questions, organize information, and improve response times while preserving human trust through clear escalation, empathy, and personal follow-up.Wed, 22 Jul 2026 00:00:00 +0100https://www.quora.com/How-can-a-small-business-use-an-AI-agent-to-handle-customer-health-or-nutrition-inquiries-without-losing-the-human-touch-that-builds-trust/answer/Derek-Allan-Bomanhttps://www.quora.com/Will-AI-wipe-out-white-collar-workers/answer/Derek-Allan-BomanAI is more likely to reshape white-collar work than eliminate it entirely. The greatest impact will fall on repetitive tasks, while judgment, trust, communication, and human oversight remain essential.Wed, 22 Jul 2026 00:00:00 +0100https://www.quora.com/Will-AI-wipe-out-white-collar-workers/answer/Derek-Allan-Bomanhttps://www.linkedin.com/pulse/why-ai-call-intelligence-needs-identity-resolution-derek-boman-wqjscWhy modern AI communication systems need identity resolution—not just speaker recognition—to improve routing, trust, and decision-making.Wed, 22 Jul 2026 00:00:00 +0100https://www.linkedin.com/pulse/why-ai-call-intelligence-needs-identity-resolution-derek-boman-wqjschttps://derekallanboman.wordpress.comCommunication systems work best when they understand not only that a call was answered, but whether… Communication systems work best when they understand not only that a call was answered, but whether…Wed, 22 Jul 2026 00:00:00 +0100https://derekallanboman.wordpress.comhttps://share.google/yiCmVsyPUAA505lIOThe Right Person Problem examines a central challenge in outbound communication: how systems determine whether they have reached the intended person.Derek Allan Boman, founder of ChannelRoute AI, explores identity uncertainty, call intelligence, live-human detection, speaker recognition, low-latency voice intelligence, and the future of AI-assisted communication workflows.This short book introduces the problem at a practical level without disclosing implementation details. The Right Person Prob...Wed, 22 Jul 2026 00:00:00 +0100https://share.google/yiCmVsyPUAA505lIOhttps://www.linkedin.com/pulse/why-ai-call-intelligence-needs-identity-resolution-derek-boman-wqjscWhy speaker recognition alone is not enough, and how identity resolution can improve AI-assisted communication systems.Wed, 22 Jul 2026 00:00:00 +0100https://www.linkedin.com/pulse/why-ai-call-intelligence-needs-identity-resolution-derek-boman-wqjschttps://www.researchgate.net/publication/407242526_ChannelRoute_AI_and_Patent-Based_Call_Intelligence_SystemsAn overview of the concepts behind ChannelRoute AI, including communication systems, live-human detection, identity resolution, speaker recognition, and patent-backed approaches to improving outbound communications.Wed, 22 Jul 2026 00:00:00 +0100https://www.researchgate.net/publication/407242526_ChannelRoute_AI_and_Patent-Based_Call_Intelligence_Systemshttps://www.quora.com/What-are-some-challenges-of-identity-resolution/answer/Derek-Allan-BomanSomething went wrong. Wait a moment and try again. Something went wrong. Wait a moment and try again.Wed, 22 Jul 2026 00:00:00 +0100https://www.quora.com/What-are-some-challenges-of-identity-resolution/answer/Derek-Allan-Bomanhttps://media.journoportfolio.com/users/514131/images/115a9149-1bdc-4b0d-8f1d-74db83090f7c.pngWed, 22 Jul 2026 00:00:00 +0100https://media.journoportfolio.com/users/514131/images/115a9149-1bdc-4b0d-8f1d-74db83090f7c.pnghttps://share.google/yiCmVsyPUAA505lIOThe Right Person Problem examines a central challenge in outbound communication: how systems determine whether they have reached the intended person.Derek Allan Boman, founder of ChannelRoute AI, explores identity uncertainty, call intelligence, live-human detection, speaker recognition, low-latency voice intelligence, and the future of AI-assisted communication workflows.This short book introduces the problem at a practical level without disclosing implementation details. The Right Person Prob...Wed, 22 Jul 2026 00:00:00 +0100https://share.google/yiCmVsyPUAA505lIOhttps://www.researchgate.net/publication/407242526_ChannelRoute_AI_and_Patent-Based_Call_Intelligence_SystemsWed, 22 Jul 2026 00:00:00 +0100https://www.researchgate.net/publication/407242526_ChannelRoute_AI_and_Patent-Based_Call_Intelligence_Systemshttps://jsfiddle.net/Lzeswa6y/3/You can now use different monospace fonts in the editor − we now have a curated list of pretty awesome fonts available including premium ones. Just open the Coder Fonts mini-app from the sidebar or from Editor settings. My current favorites are Input and Commit Mono. You can now use different monospace fonts in the editor − we now have a curated list of pretty awesome fonts available including premium ones. Just open the Coder Fonts mini-app from the sidebar or from Editor settings. My current...Wed, 22 Jul 2026 00:00:00 +0100https://jsfiddle.net/Lzeswa6y/3/https://jsfiddle.net/derekallanboman/2q0ahkc6/10/You can now use different monospace fonts in the editor − we now have a curated list of pretty awesome fonts available including premium ones. Just open the Coder Fonts mini-app from the sidebar or from Editor settings. My current favorites are Input and Commit Mono. You can now use different monospace fonts in the editor − we now have a curated list of pretty awesome fonts available including premium ones. Just open the Coder Fonts mini-app from the sidebar or from Editor settings. My current...Wed, 22 Jul 2026 00:00:00 +0100https://jsfiddle.net/derekallanboman/2q0ahkc6/10/https://medium.com/@derekboman3/stop-building-better-robots-dd5a64a6afa4I think we’re solving the wrong problem.After years working in sales and communication technology, I’ve noticed something.Businesses rarely lose deals because a salesperson couldn’t talk.They lose deals because their process falls apart.The lead sits too long.Nobody follows up.Someone calls at the wrong time.The customer gets bounced around.People work hard, but the system keeps getting in their way.The answer lately has been simple: throw more AI at it.Another chatbot.Another workflow.Another d...Sat, 04 Jul 2026 00:00:00 +0100https://medium.com/@derekboman3/stop-building-better-robots-dd5a64a6afa4https://medium.com/@derekboman3/stop-building-better-robots-dd5a64a6afa4I think we’re solving the wrong problem.After years working in sales and communication technology, I’ve noticed something.Businesses rarely lose deals because a salesperson couldn’t talk.They lose deals because their process falls apart.The lead sits too long.Nobody follows up.Someone calls at the wrong time.The customer gets bounced around.People work hard, but the system keeps getting in their way.The answer lately has been simple: throw more AI at it.Another chatbot.Another workflow.Another d...Sat, 04 Jul 2026 00:00:00 +0100https://medium.com/@derekboman3/stop-building-better-robots-dd5a64a6afa4https://medium.com/@derekboman3/sales-doesnt-have-an-ai-problem-it-has-a-friction-problem-f1d7695a9709A lot of companies think they need more AI.Maybe they do.But usually, that is not the first problem.The first problem is that the sales process is already full of friction before AI ever touches it.Leads come in, then sit too long.Someone follows up, but too late.A prospect gives a buying signal, but nobody catches it.A salesperson spends time chasing the wrong person.The CRM says one thing. The call notes say another. The inbox has part of the story. The actual conversation is somewhere else en...Fri, 03 Jul 2026 00:00:00 +0100https://medium.com/@derekboman3/sales-doesnt-have-an-ai-problem-it-has-a-friction-problem-f1d7695a9709https://derekallanboman.hashnode.dev/designing-low-latency-human-detection-for-outbound-call-workflowsOutbound calling systems do not become useful merely by placing more calls. The harder engineering problem is determining what happened on each communication channel and presenting the right connection to a human operator without unnecessary delay. A call may encounter ringing, silence, voicemail, an automated menu, a wrong party, background noise, or a live person. A practical system must interpret those outcomes, preserve a useful connection when one exists, and give the operator enough contex...Fri, 12 Jun 2026 00:00:00 +0100https://derekallanboman.hashnode.dev/designing-low-latency-human-detection-for-outbound-call-workflowshttps://derekallanboman.hashnode.dev/designing-low-latency-human-detection-for-outbound-call-workflowsOutbound calling systems do not become useful merely by placing more calls. The harder engineering problem is determining what happened on each communication channel and presenting the right connection to a human operator without unnecessary delay. A call may encounter ringing, silence, voicemail, an automated menu, a wrong party, background noise, or a live person. A practical system must interpret those outcomes, preserve a useful connection when one exists, and give the operator enough contex...Fri, 12 Jun 2026 00:00:00 +0100https://derekallanboman.hashnode.dev/designing-low-latency-human-detection-for-outbound-call-workflowshttps://derekallanboman.hashnode.dev/designing-low-latency-human-detection-for-outbound-call-workflowsOutbound calling systems do not become useful merely by placing more calls. The harder engineering problem is determining what happened on each communication channel and presenting the right connection to a human operator without unnecessary delay. A call may encounter ringing, silence, voicemail, an automated menu, a wrong party, background noise, or a live person. A practical system must interpret those outcomes, preserve a useful connection when one exists, and give the operator enough contex...Fri, 12 Jun 2026 00:00:00 +0100https://derekallanboman.hashnode.dev/designing-low-latency-human-detection-for-outbound-call-workflowshttps://youtube.com/watch?v=cMUC0_TMH9YOfficial Website: https://www.derekallanboman.com/ Derek Allan Boman Patents: https://www.derekallanboman.com/patents ChannelRoute AI: https://www.derekallanboman.com/channelroute-ai AI Call Intelligence: https://www.derekallanboman.com/ai-call-intelligence Projects: https://www.derekallanboman.com/projects GitHub: https://github.com/derekallanboman/callsignal-ai-call-intelligence Medium Patent Portfolio: https://medium.com/@derekboman3/derek-allan-boman-patent-portfolio-communication-systems-call-intelligence-93dc9d935995 Google Scholar: https://scholar.google.com/citations?user=KO_xe-QAAAAJMon, 25 May 2026 00:00:00 +0100https://youtube.com/watch?v=cMUC0_TMH9Y